Return Policy

Orders cancellation - Product Returns – Right of Withdrawal

The customer reserves the right to return the products purchased, without penalty and with no obligation to announce the reason for returning them within fourteen (14) calendar days from the date of their receipt. In this case, the customer bears all the cost involved for returning the products. Returns will be accepted only if the products that the customer wants to return are in the same condition as received, they are not unsealed or their original packaging is not violated. In order to exercise his/her right of withdrawal, the customer must inform the company of his/her decision to withdraw by an unequivocal statement (e.g. a letter sent by post or email). The statement has to be sent to the company within the said period. If the customer sends electronically the declaration of withdrawal, the company will send him on reasonable time via email an acknowledgment of the withdrawal.

In order for the customer to meet the withdrawal period deadline, it is sufficient to send the declaration on the right of withdrawal before the withdrawal period expires. In addition, the customer is obliged to return the products without any delay and in any case within 14 calendar days from the day he/she declared his/her withdrawal. The deadline is met only if the customer sends back the products before the expiration of the 14 calendar days period. The customer will bear any costs for returning the products.

In case of products return, the refund corresponding to the products value will be completed within 14 calendar days from the date that greeceandgrapes.com acknowledged the customer's decision to withdraw. The company is entitled to delay the refund until it has received the goods back so as to verify that they are in their original condition and packaging. The company will carry out such refunds using the same means of payment that the customer used for the initial transaction, unless the customer has expressly agreed otherwise. In any case, the customer will not be charged costs for such a refund. The company is not required to reimburse the supplementary costs, if the customer has expressly opted for a type of delivery other than the least expensive type of the standard delivery offered by the company.

The customer is liable for any diminished value of the goods resulting from handling that was not necessary to determine the nature and characteristics of the goods.